Policies

General Return Policy

Sheepdog Response has a return policy of 30 days after you receive your order. Perishable products are not eligible for refunds or returns. All returned products must be in their original and unused condition and must be in their original packaging.

There may be a 15% restocking fee for items returned with no defect, which will be deducted from your refund.  Please include the original packing slip with all returns for proof of purchase. We do not refund shipping charges, and shipping costs for all returns are the customer’s responsibility if there is no manufacturers defect. If your merchandise is found to have a legitimate manufacturers defect, your shipping costs will be refunded (Lowest rate ground shipping only), or applied towards your exchange, and there will be no re-stocking fee. *Policy changed on 12/13/15.

We do not accept returns for any products 30 days after you receive your order. *Return dates extended via policy change on 12/13/15.

If you would like assistance in returning an item, please contact our customer service department via email at sales@legacysurvivalgear.com. We will be happy to walk you through the return process. We do not hire customer service reps who don’t care about you. We handle all of our own phone calls and emails. Please call us to discuss any issues you might have!

Clearance items are not eligible for return. Sale items that are returned will only be returned for the original sale price that you paid, plus the standard 15% restocking fee, if a restocking fee applies to your return.

Return Packaging

All return packaging must be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience

IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

Shipping Policy

Free shipping is for the Continental United States only. We do not currently ship outside of the United States. Orders are processed in our system 24 hours a day, 7 days a week in the order which they are received. Most products will ship within 24 -72 hours after the order has been placed, Monday – Friday 8am-5pm EST. Some Wise Food Storage items will take 1-4 days to ship based on the time of year and volume of sales. Sheepdog Response will strive to have your items shipped as fast as possible.

To ensure that you get all of your items in a timely manner, items may be shipped separately. If for some reason one of your items is not in stock or back ordered, your shipment may be delayed. If you purchase a back ordered item, it could take 3-10 days before your item can be shipped. If your back ordered item is not shipped in a timely manner, you may choose to be granted a refund. Customer Service will contact you during processing to review all of the available options.  Please note that some items on back order may not be listed as such due to system update times. We apologize for any inconvenience. *Special order items will be listed as such on the product page.  **Special order items could have a lead time of 2-6 weeks, depending on the product.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Purchase Orders: Must be a pre-approved organization or Law enforcement agency. All purchase orders must still be emailed to sales@legacysurvivalgear.com

Credit Card Charges

Your credit card will be charged when you place your order. If we are unable to fulfill your order, your credit card will be refunded.

Privacy Policy

This policy covers how we use your personal information. We take your privacy very seriously and will take all measures to protect your personal information.

What Information Do We Collect?

We only use your private information for billing, shipping, payment processing and general betterment to your site experience. We will not sell your information to anyone, ever. Your trust is paramount to the team at Sheepdog Response and will be protected at all costs.

Security and Storage

Only your order data billing, shipping, order contents data, and billing are stored on our server. This information is encrypted before it is transmitted over a web server. Your credit card information is processed through Authorize.Net for maximum security transactions. We flag all suspicious activity related to credit cards and payments for your security. If there are any security flags, we will contact you immediately to ensure the transaction is authorized and legitimate.

Terms and Conditions

Warranty Disclaimer

This site and the materials and/or products on this site are provided “as is” and without warranties of any kind, whether express or implied. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Sheepdog Response shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sheepdog Response has been advised of the possibility of such damages. Some states may not allow the above conditions, so the above limitation or exclusions may not apply to you.

Errors and Omissions

In the event that a Sheepdog Response product has been mistakenly listed at an incorrect price, whether regular pricing, clearance or sale pricing, Sheepdog Response reserves the right to refuse or cancel any orders placed for product listed with the wrong pricing. Sheepdog Response reserves the right to refuse or cancel any such orders whether or not the order has been confirmed or if your credit card has already been charged. If your credit card has already been charged for the purchase and your order is cancelled, Sheepdog Response shall issue a credit to your credit card account in the amount of the incorrect price.

Communications

Sheepdog Response may contact you by means of e-mail or by any other method in which you have provided to Sheepdog Response, including phone numbers and/or mailing addresses.

Third-Party Links

Sheepdog Response may link to sites operated by third parties for marketing purposes or otherwise. Sheepdog Response has no control over these linked sites, which may have separate privacy and data collection policies, completely independent of Sheepdog Response. These linked sites are only for your convenience and you will be accessing them at your own risk. Sheepdog Response will not link to any third parties without first going through a strict vetting process and they will in no way have access to your personal information unless you enter their site and supply them with your information. Any video links on Sheepdog Response are for information and/or entertainment purposes only. If you have any questions about any third party links on our site, please contact customer service and we will be happy to help you.

Indemnification

You agree to indemnify, defend, and hold harmless Sheepdog Response, its officers, employees and/or suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account by you or any other person accessing the site using your Internet account or accessing your account via your internet connection and/or IP address.

Termination

The above terms and conditions may be terminated by Sheepdog Response without notice at any time, for any reason, when applicable by law.

Legacy Survival Gear, LLC – Company Policies

Legacy Survival Gear offers 100% free shipping in the continental United States. Fill your cart now to take advantage of this great offer of free standard ground shipping.

At Legacy Survival Gear, LLC, you can shop for all of your survival needs including fire starters, camping gear, sanitation, food and water, books and videos, paracord and more.

Legacy Survival Gear is a family owned company based out of Massachusetts. We are avid outdoorsmen, survivalists and patriots. We are very excited to offer our customers the same type of gear that we use in the field ourselves. Whether you are military, law enforcement, hunters, camping enthusiasts, survivalists, or just people who want to be prepared for any event, we want you to be part of our family.

We will never try to sell our customers products based on fear, but rather rational preparedness that all of us should strive for, no matter what the cause, be it a natural disaster, economic troubles or otherwise. We are hard-working Americans and hope to serve our customers exactly as we would expect to be treated ourselves.

Legacy Survival Gear Company Policies

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